OnGuard Bicycle & Motor sport Lock Lifetime Warranty, Key Registration & Limited Anti-Theft Offer (on specific models only – see below) USA Only – all others contact your local distributor
Please review the warranty terms listed, then download and mail the form below with required documents.
1. Full Lifetime Warranty & Key Registration
Todson, Inc. warrants to the original purchaser that the OnGuard lock purchased shall be free from defects in materials and workmanship under normal use for the life of the original purchaser with a copy of the original receipt. If this product contains a defect in materials or workmanship we will replace it at no charge or the dealer may replace it for you depending on their policy. Simply contact Todson Customer Support (800-213-4561 ext. 4 EST) and your replacement will be handled promptly. OTHER THAN AS DESCRIBED BELOW, TODSON, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
To register your keys, please use the link above to submit your information online.
2. Limited Anti-Theft Program Offer (available on specific models, listed below)
- This limited anti-theft program offer applies only to bicycles and motor sport vehicles, hereafter simply as ?vehicles?. Motor sport vehicles are limited to motorcycle, scooters, watercraft, personal watercraft, snowmobiles, and ATVs. One vehicle may be registered per lock.
- If your vehicle is stolen because your OnGuard lock was broken or opened by force, Todson, Inc. will pay you the base value of your vehicle up to the maximum amount applicable for the specific lock model, subject to the limitations and conditions that follow.
- The limited anti-theft program offer applies only to the original purchaser for a period of at least one (1), but no more than three (3), years from the purchase of your OnGuard lock as shown on your original sales receipt.
- This limited anti-theft program offer is not to be construed as insurance.
- This limited anti-theft program offer is valid only in the United States. However, the limited anti-theft program is void in the state of New York. Contact a local distributor for information about coverage outside the United States.
2.1 Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This program gives you specific legal rights, and you may have other rights that vary from state to state.
2.2 Registration Form
Within 15 days of purchase of your OnGuard U-lock or chain lock, please completely fill in the OnGuard Lock Registration Form, and mail it, along with the following items to:
Limited Anti-Theft Program Offer
73 North Washington Street
North Attleboro, MA 02760:
2.2.1 The original sales receipt clearly showing that you have purchased an OnGuard U-lock or chain lock and model number. The limited anti-theft program does not cover any cables or cutting of cables that accompany U-locks. Only the following model locks are covered under the anti-theft program:
5000, 5001, 5002, 5003, 5004, 5005, 5006, 5006M, 5007, 5008, 5009, 5009LM, 5010, 5010LM, 5010C, 5011, 5012, 5012C, 5013, 5013TC, 5013TC7, 5014, 5014TC,5015, 5015TC, 5016, 5016L, 5017, 5017HD, 5017LPT, 5017HPT,5018, 5018HD, 5019, 5019L, 5019LP, 5019LPS, 5020, 5021, 5046, 5047,5048, 5048C, 5049, 5050, 5100, 5108, 5109, 5112, 8000, 8001, 8002, 8003, 8005, 8006, 8006M, 8007, 8008, 8009, 8010, 8010C, 8010LM, 8011, 8012, 8012C, 8013, 8013M, 8014, 8015, 8015M, 8016, 8016L, 8017, 8017LPT, 8018, 8019, 8019L, 8019LP, 8020, 8021, 8046, 8047, 8048, 8048C, 8112.
2.2.2 A copy of the sales receipt of your vehicle, or if your sales receipt is not available, a signed and dated appraisal of your motorsport vehicle/bicycle by a reputable authorized dealer on that dealer’s business stationery.
2.2.3 If you qualify for the anti-theft program, you may purchase one (1) year of coverage for $1.00 (USD); two (2) years for $10.00 (USD);(3) years for $15.00 (USD). To purchase additional coverage, enclose a check (USD) made payable to Todson, Inc. with the paperwork required for registration. Coverage may only be purchased within 15 days of purchasing your OnGuard Lock.
3. Limitations and Conditions of Limited Anti-theft Program Offer
3.1 This limited anti-theft program offer applies only if you satisfy all if the requirements within the time periods set forth below.
3.2 Todson, Inc. will NOT be liable if theft occurred where:
3.2.1 The vehicle was not properly locked to a solidly anchored immovable post or object,
3.2.2 The object to which the vehicle was locked was dismantled or cut,
3.2.3 The frame of the vehicle was cut,
3.2.4 The OnGuard lock was not broken or opened by forceful means,
3.2.5 Torches, battery operated tools or power tools were used to open the lock.
3.3 Todson, Inc.’s liability under this limited anti-theft program shall be determined by the following formula: A – B = C, where:
A = the base purchase price of the stolen vehicle including manufacturer’s original equipment and excluding separately purchased accessories and taxes or the maximum applicable program amount whichever is less, and
B = the amount of any home owner’s or other insurance proceeds paid as a result of the theft, and
C = Todson Inc.’s maximum liability subject to the value limitation as identified on the package of your lock.
3.4. This limited anti-theft program does not cover:
A. vehicles used commercially (rental, delivery bikes, etc.),
B. damages to a vehicle in connection with attempted theft,
C. thefts occurring outside the United States of America, its territories and possessions.
3.5 The maximum amount to be paid to any owner depends on the lock model and its usage, regardless of the number of vehicle(s) belonging to such owner.
4. To File A Claim Under This Limited Anti-theft Program
4.1 Report the theft to the police within 72 hours. FAILURE TO REPORT THE THEFT TO POLICE WITHIN 72 HOURS OF DISCOVERY VOIDS THIS LIMITED ANTI- THEFT PROGRAM.
4.2 Notify Todson, Inc. in writing within seven (7) days of the theft by certified mail, return receipt requested, to the above address and include:
4.2.1 a copy of the police report indicating that you reported the theft within 72 hours of discovery,
4.2.2 a copy of the claim filed with your insurance company, if applicable,
4.2.3 at least one original key from your OnGuard lock,
4.2.4 your broken OnGuard lock, and
4.2.5 your Registration Form, and all applicable attachments, if not previously submitted.
4.3 After Todson, Inc. receives all the materials listed above, Todson, Inc. will instruct you of any further steps necessary to process your claim. Todson, Inc. reserves the right to fully investigate your claim and request additional information it deems necessary to determine the validity of a claim. Todson reserves the right to deny claims that it cannot substantiate or that it deems to be false, misleading, or fraudulent.