Support

Have questions or comments about an OnGuard lock product? We’re here to help! Reach out to us in any of the following below or fill out the form. Your security is our priority!

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    FAQ

    • Can I order locks that are keyed the same?

      Your Onguard lock can only be reset if you know the current combination. If you haven’t changed it from the original factory setting, the code would be 0005. Once open, you will see on the side with the numbers a little wheel that says set. Turn this wheel clockwise so the word SET is lined up with the current combination. Now set the combination to what you want it to be so it is lined up with the word set. Lastly, turn the wheel back counter clockwise. At this point your lock should be reset.

    • How can I order replacement keys?

      Your Onguard lock can only be reset if you know the current combination. If you haven’t changed it from the original factory setting, the code would be 0005. Once open, you will see on the side with the numbers a little wheel that says set. Turn this wheel clockwise so the word SET is lined up with the current combination. Now set the combination to what you want it to be so it is lined up with the word set. Lastly, turn the wheel back counter clockwise. At this point your lock should be reset.

    • I forgot my combination. How can I reset my lock?

      Your Onguard lock can only be reset if you know the current combination. If you haven’t changed it from the original factory setting, the code would be 0005. Once open, you will see on the side with the numbers a little wheel that says set. Turn this wheel clockwise so the word SET is lined up with the current combination. Now set the combination to what you want it to be so it is lined up with the word set. Lastly, turn the wheel back counter clockwise. At this point your lock should be reset.

    • Where can I order replacement lock brackets if my bracket has broken?

      Your Onguard lock can only be reset if you know the current combination. If you haven’t changed it from the original factory setting, the code would be 0005. Once open, you will see on the side with the numbers a little wheel that says set. Turn this wheel clockwise so the word SET is lined up with the current combination. Now set the combination to what you want it to be so it is lined up with the word set. Lastly, turn the wheel back counter clockwise. At this point your lock should be reset.

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